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Your Self Help Support Page

Many computer issues can be resolved quickly and easily. This page will help fix small, everyday issues that can be performed by the end user. Of course we are available for additional help. Please scroll down this page to view helpful troubleshooting information. Should you require further assistance please click Products/Services and submit a support request.

Frequently Asked Questions

My network drive (example: Q drive) is not available
- Logoff/Restart your computer
- Remove the inserted USB drive and restart
My iPad will not turn on
- Plug into outlet to charge iPad
- Press the Home Button while pressing the On Button and hold for 10 seconds
Printer not feeding paper
- Remove paper from tray and re-insert
- Put more paper in tray
My computer speakers are not working
- Check volume on speakers as well as the computer
- Un-mute speakers
I cannot log into IEP Direct and/or Powerschool
- Please contact your supervisor for your login name and password
Where can I find my computer name?
- It should be posted on the monitor on a white label
I cannot access a site on the internet
- Check the spelling
- Try browsing to another site IE: Google.com or MSN.com
There is a message on my screen which I do not recognize
- Note the exact message and submit a Support Request Include message
I don't see new email in Outlook
- Outlook may be Off-Line (Switch from working offline to online)

If your problem is not resolved as a result of your actions please submit a Support Request